With so many of us relying on virtual platforms to connect, we've all had our share of technical problems. Whether it be that darn mute button, laggy connection or trouble using the tools, there are all sorts of things that can go wrong.
It doesn't matter so much when you're on a zoom call with friends, but it can really throw you off in a professional setting where there's more on the line. For example in this video where a lawyer scrambles to turn off a filter, meanwhile reassuring the judge that he is not actually a feline.
There are some important lessons to be learned from this hilarious (and adorable) video:
Test everything
In virtual meetings, this includes the platform as well as all the tools, links, slides and apps that you will be using. Practice with all of these beforehand to make sure you're comfortable using the technology. Then do a tech check before you go live - you just never know what might act up that day.
Log in early
I always allot extra time for this, just in case something comes up. You'll go into your presentation or meeting feeling much more confident.
Create a buffer
When planning a virtual meeting or event, allow extra time to resolve any tech issues that may come up. Whether it be your own tech problems or other people's, we seem to spend at least a few moments getting everyone logged on and ready to go. If problems arise, you'll still end on time. If all runs smoothly, you end early. Either way, it's a win-win.
Communicate with your audience
As was so exquisitely demonstrated in this video. "I'm not a cat."
Jokes aside, acknowledge the problem (when needed) and let the audience know that you're working to resolve the issue. Let them know you need a few moments. Thank them for their patience. You can even ask if anyone knows how to help.
Keep calm and carry on
Keep your cool, fix the problem and move on. People are very forgiving when it comes to tech but remember that all eyes remain on you. Remain professional, composed and positive.
When it comes to tech, my general rule of thumb is: prepare for the worst, hope for the best. As they say, TECH HAPPENS.
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